It would be great if we could configure multiple wifi profiles on the device and set priority. This way it could connect to a "Primary WiFi" (ideally the customers) but if it can't and a tech is on site, have it connect to their hotspot as a backup and have it preprogrammed (I.e. if you can't connect to customer wifi, connect to a failover wifi profile we can configure through the portal.) Typically we provision the device before it goes out to customer this way in theory it's plug and play if they provide us with the correct wifi info if not and a tech goes out, they can just turn the predetermined hotspot on their phone so player can phone home and get new updated primary wifi.